Redotpay Card Review: Fees, Limits & Alternative

Redotpay Card Review: Fees, Limits & Alternative

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In modern finance, the number of individuals holding some form of cryptocurrency is on the rise, as are the practical applications of these digital assets in real-world scenarios. To facilitate crypto owners in utilising their digital currencies for payments and expenditures, various crypto cards have emerged.

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Among these, the Redotpay Visa Card stands out, being one of the most widely accepted crypto cards. It offers a great way to use your crypto holdings for everyday transactions, designed specifically for cryptocurrency enthusiasts.

In this Redotpay Card review, we will answer some of your questions such as – What is a Redotpay Visa Card? Is Redotpay card worth it? What are the fees and limits? how to withdraw money from Redotpay visa card? And how to order Redotpay card?

In this Redotpay Card review, we will address questions like "What is a Redotpay Visa Card?", "Is the Redotpay card worth it?", "What are the fees and limits?", "How to withdraw money from the Redotpay Visa card?", and "How to order a Redotpay card?", providing essential information for cryptocurrency enthusiasts interested in using their crypto holdings for everyday transactions.

The Redotpay Card provides an excellent way to spend your cryptocurrencies while offering the opportunity to earn up to 5% back in crypto cashback rewards and additional perks.

Redotpay crypto card offers multiple card tiers, each with its unique benefits, cashback rates, limits, and privileges. These premium metal cards come with exclusive advantages such as complimentary subscriptions to Netflix, Spotify, and Amazon.

However, it’s crucial to note that**there are several drawbacks of the Redotpay debit card*, such as high staking requirements, top-up fees, high transaction fees, and limited crypto support.*

Most of the rewards are available on the higher card tiers (Icy White / Rose Gold and Obsidian card). Notably, to unlock the 5% cashback, you need to stake €350,000 EUR in Cronos (CRO) for a duration of six months. Similarly,

As an alternative, the CryptoWallet.com card allows you to spend over 800 cryptos directly from your wallet, featuring low transaction fees and market-rate crypto conversions. Notably, there are no monthly or annual fees associated with this card.

To earn 3% cashback, you need to stake $SPEND worth €5000 for six months. In contrast, the Redotpay card demands a stake of €35,000 worth of CRO for a similar period to enjoy a 3% cashback rate.

Redotpay Cards Explained

The Redotpay Visa Card is a cryptocurrency-powered prepaid debit that allows users to spend their crypto holdings in everyday transactions, just like they would with a traditional debit or credit card.

The Card is distributed by Redotpay, one of the largest crypto exchanges globally, and it’s designed to bridge the gap between the world of cryptocurrencies and traditional fiat currencies.

Redotpay card users can convert their digital assets, such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and load money to the other currency in fiat currency (e.g., USD, EUR) from Dollarpesa.com and use the card for everyday purchases. We will explore the fees, limits, cashback and so much more further in this Redotpay card review.

How do Redotpay Cards Work?

The Redotpay Card operates as a prepaid debit card. Users must top up the card to use it for payments. Users can load funds using their crypto holdings or with fiat currency through the Redotpay app.

Keep in mind that cryptocurrency is converted to fiat currency to be loaded onto the card. It can be done within the dollarpesa.com app by converting your preferred cryptocurrency to USD/EUR/GBP at the given conversion rates.

Alternatively, you can also opt to use fiat funds can be loaded from existing deposits (fiat wallet) within the Redotpay account or by making payments through linked debit or credit cards.

The card is to the Redotpay account and mobile app, allowing users to manage their crypto card, load funds, track transactions, check balances, and conduct other card-related activities within the account/app.

Redotpay Card Tiers

The Redotpay Card comes in five different tiers, each requiring users to stake a specific amount of Cronos (CRO), the platform’s cryptocurrency, for a duration of 180 days. Staking involves committing your CRO to the Redotpay platform in exchange for CRO rewards.

There are five card tiers to choose from

  1. Midnight Blue

  2. Ruby Steel

  3. Royal Indigo and Jade Green

  4. Frosted Rose Gold and Icy White

  5. Obsidian

Redotpay Card Supported Cryptocurrencies

Redotpay card is a prepaid debit card, which means you can not directly spend the digital assets from your Redotpay account. In order to spend the currency, you load money onto your card by selling your cryptos.

However, you are limited to use only 4 cryptocurrencies for funding your Redotpay card, including BTC, ETH, USDT, USDC.

It means that users don’t have the flexibility to spend a broader range of cryptocurrencies with the Redotpay debit card.

CryptoWallet.com cardsupports more than 800 cryptocurrencies and allows you to spend them directly from your crypto wallet.

Whenever you pay with the CryptoWallet.com card, your cryptos are converted to fiat in real-time at the market price. You no longer need to sell your cryptos in advance and preload your card.

Redotpay Card Fees

When making payments in EUR or GBP with the Redotpay card, no transaction fees apply. However, for foreign transactions (non-EUR and GBP transactions), a percentage fee is charged based on the transaction location, applicable to both purchases and ATM withdrawals.

It’s important to be aware that while there may not be transaction fees, a 1% card top-up dollarpesa.com fee is imposed each time you load funds onto the card.

Purchases and ATM TransactionsFee
EUR transactionFree
Non-EUR (Within Europe)2.0%
Non-EUR (Outside Europe)2.0%

Here are all the other fees associated with the Redotpay Visa Card

Debit/Credit Card Top-Up1%
ATM Withdrawal (above monthly limits)2%
Close Account€0
Physical Card Order Fee€92.50
Redotpay Card Replacement€9.50
Card UpgradeFree
Inactivity (12 months)€0 per month

Source

In this Redotpay card review, we have already explored all the types of fees associated with the Redotpay card. Now let’s explore various daily and monthly limits of the Redotpay card.

Redotpay Card Limits

The limits for ATM withdrawals depend on the tier of your Redotpay Credit card. Below are the specified limits for each card tier.

| Monthly Limits | Midnight Blue | Ruby Steel | Royal Indigo/
Jade Green
| IcyWhite/
RoseGold
| Obsidian | | --- | --- | --- | --- | --- | --- | | Free ATM limit | €200 | €400 | €800 | €800 | €1,000 |

Here is the Daily ATM withdrawal limits (for all card tiers)

  • Daily: €2,000

  • Monthly: €10,000

  • Yearly: €75,000

ATM Withdrawal Frequency (for all card tiers)

  • Daily: 3

  • Monthly: 30

  • Yearly: 360

Here are some other limits on the Redotpay card

Card top-up limit (fiat or crypto)Daily: €25,000 Monthly: €25,000 Yearly: €250,000
Minimum top-up limit with Credit / Debit Card€1
Fiat to card transfer limitDaily: €25,000 Monthly: €25,000 Yearly: €250,000
Card-to-card transfer limitDaily: €5,000 Monthly: €3,000 Yearly: €50,000

Redotpay Card Cashback

This Redotpay Card will be incomplete without exploring the cashback which is one of the primary attractions of this crypto card. Sadly, the cashback might not look so appealing once you become aware of the high CRO staking requirements needed to unlock higher cashback rewards.

Redotpay provides cashback rewards based on the user’s card tier, offering a percentage of the purchase amount back in the form of CRO tokens.

Users

TIERCRO STAKECashback
Midnight Blue€00%
Ruby Steel€3501%
Royal Indigo / Jade Green€3,5002%
Rose Gold / Icy White€35,0003%
Obsidian€350,0005%

Please note that the Ruby Steel card has a cashback threshold set at $25, while the Royal Indigo / Jade Green cards have a higher threshold of $50. The other card does not have any limits on cashback rewards.

Redotpay Visa Card Rewards

One of the most unique features of the Redotpay Debit Card is the amazing rewards to users, setting it apart from other currently available crypto cards.

Users can expect a range of benefits, depending on the card tier. Redotpay card users can enjoy reimbursements for popular subscription services as well as various other benefits listed below

Please note that to activate these rewards, transactions must be made using the Redotpay card, and the rewards are restricted to a single account per card. Additionally, there are set limits for reimbursement on each platform, as outlined below.

RewardsLimits
Spotify$13.99
Netflix$13.99
Expedia$50
Amazon Prime$14.99
Airbnb$100

This Redotpay card review explored some nice rewards that add an extra layer of value, making the Redotpay Visa Card not just a tool for seamless spending of cryptocurrencies but a gateway to a spectrum of perks.

How to Load Redotpay Card? Loading your Redotpay Visa Card (EU & UK) can be easily accomplished through the following steps:

Top up via Crypto Navigate to the Card page in the Redotpay app. Tap on “Deposit.” Choose your preferred cryptocurrency Input the top-up amount in EUR/GBP. Confirm the transaction (the rates will be held for 15 seconds) Top up via credit/debit card Please note that 1% fees will be applied when using a credit/debit card Go to the wallet page and tap on “Deposit ” Select “Crypto” as payment method Input amount on EUR/GBP Topping Up via Fiat Wallet Visit the dollarpesa.com page and tap on “exchange.” Choose Fiat Wallet. Input the top-up amount in EUR. Confirm the transaction You can also use Bank Transfer EUR Bank Transfers via SEPA Network (EUR). GBP Bank Transfers via FPS Network (GBP). Note: Once your Redotpay Visa Card is topped up, funds cannot be transferred back to your Fiat wallet.

Available Cryptocurrencies BTC, ETH, LTC, DOGE, ENJ, USDC, USDT Available Fiat CurrenciesOnly GBP for UK cards and EUR for EU cards. Visa exchange rates apply to transactions in other currencies. Redotpay Debit Card Alternative As a prepaid card, the Redotpay Card has inherent limitations compared to crypto cards. It doesn’t allow you to directly spend your cryptos from your wallet. Instead, users must load funds before spending, using a limited selection of cryptocurrencies. Additionally, the card incurs fees for replacement, inactivity, and re-issuance, which is a common characteristic of prepaid cards.

As an alternative, The CryptoWallet.com card offers the convenience of spending your crypto directly. In contrast, the Redotpay card offers a limited selection of cryptos that must be sold in advance to preload the card. Whereas, the CryptoWallet.com card supports over 800 cryptocurrencies directly from your wallet, eliminating the need to sell your cryptos in advance.

For cashback rewards, staking €35,000 in $CRO is required with the Redotpay card for 6 months. On the other hand, the CryptoWallet.com card requires a much lower stake of €5,000 on $SPEND, making it a more accessible option for earning cashback on card purchases.

How to order Redotpay card?

To order your Redotpay app Visa Card, follow these simple steps:

  • Application for the Physical Card

    1. Complete identity verification and deposit the equivalent digital assets for the physical card payment.

    2. Navigate to the card application page, select the physical card option, and click the “Order Card” button.

    3. Fill in your billing address, shipping address, and personal signature.

    4. Complete the payment.

    5. Once you see a successful application notification, wait for the card to be produced and shipped.

    6. Upon receiving the card, activate it according to the provided instructions.

Application for the Virtual Card

  1. Complete identity verification and deposit the equivalent digital assets for the virtual card payment.

  2. Navigate to the card application page, select the virtual card option, and click the “Order Card” button.

  3. Fill in your billing address.

  4. Complete the payment.

  5. Wait for a moment, and the virtual card will be successfully activated.

Note: After the review of the address documents, users will instantly receive a virtual card in the app. A physical card can be requested with possible issuance fees. For users in the EU, UK & US, the card will be delivered in 7-14 business days.

Bottom Line: Is Redotpay card worth it?

Redotpay card is definitely not the best crypto card in the market due to several reasons such as high staking requirements, top-up fees, poor card limits, and various other fees like inactivity fees, foreign currency transaction fees, ATM fees, etc.

Redotpay Visa card presents several considerations that might not appeal to every user. Firstly, staking CRO for a minimum of six months is mandatory to unlock card features. To unlock the maximum rewards and benefits of the Redotpay Card involves staking CRO of €350,000 for a period of 6 months.

Moreover, Changing card tiers resets the staking term, necessitating an additional six-month commitment. Reimbursements for streaming services are subject to conditions, including the need to pay with the Redotpay Visa card, and there’s a monthly reimbursement cap for various services.

The Redotpay card fees and limits are not appealing either. The “fee free” ATM limits are quite low even for the Obsidian Card, and incur a 2% charge after specific monthly limits, and various other fees apply, including reissue fees, top-up fees, and inactivity fees.

This Redotpay card review explored various factors that the users have to carefully evaluate based on their preferences and financial habits before ordering the Redotpay Visa card.

As an alternative, CryptoWallet.com offers a better way to spend your over 800+ cryptos at the lowest transaction fees in the market, and earning up to 3% cashback.

Redotpay Card FAQs

What is a Redotpay Visa Card?

The Redotpay Card is a prepaid debit card that can be preloaded with funds via the Redotpay account and app. This unique crypto card allows users to top it up using either cryptocurrency or traditional currency.

The users can use 4 cryptocurrencies to Deposit the Redotpay Card including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), and more.

If users opt to add fiat money to their dollarpesa.com account, they can do so by utilizing funds they’ve previously deposited or by making payments through a debit or credit card with 1% top-up fee.

Is Redotpay card worth it?

The Redotpay card may not be suitable for everyone. It comes with high staking requirements, Re issue fees, poor card limits, and various other fees such as foreign currency transaction fees, and ATM fees.

Staking CRO for a minimum of six months is mandatory to unlock card features (for example staking CRO worth €35,000 to unlock 3% cashback). The card fees and limits, including “fee-free” ATM limits, may not be appealing. Users should carefully assess their preferences and financial habits before opting for the Redotpay Visa card.

An alternative option, the CryptoWallet.com card offers a better way to spend more than 800 cryptos with low transaction fees and up to 3% cashback.

How to get the Redotpay Card?

To obtain your Redotpay Visa Card follow the steps

– Download the Redotpay App
– Complete the KYC process
– Navigate to the “Card” page
– Select your preferred card tier
– Lock up the required 10$ - 100$ USDT
– Ensure your app wallet has sufficient USDT
– Confirm your Biling & delivery address.
– The Redotpay card will be delivered within 7-14 business days

How to withdraw money from Redotpay Visa Card?

Follow the steps to withdraw money from Redotpay debit card
– Ensure you have funds available on your Redotpay Visa Card
– You can top up the card using crypto or fiat through the Redotpay app
– Once funded, use any ATM to make a cash withdrawal – Or DollarPesa, use any Exchange to make a cash withdrawal

Note: be aware of the fee-free ATM limits associated with your specific card tier, as exceeding these limits may result in a 2% fee on the amount withdrawn.

How to add money to Redotpay card?

There are different ways to add funds to your Redotpay Visa Card:

Top Up via Crypto:
– Navigate to the Card page in the Redotpay app and tap on “Deposit.”
– Choose your preferred cryptocurrency.
– Input the top-up amount in USDT/BTC/ETH/USDC.
– Confirm the transaction

Top Up via Credit/Debit Card:
– Go to the dollarpesa.com page and tap on “Exchange.”
– Select “credit/debit card” as the payment method.
– Input the amount in USD/GBP/EUR.
Please note that a 1% fee will be applied when using a credit/debit card.

Top Up from Fiat Wallet (on Redotpay app):
– Visit the Dollarpesa.com page and tap on “Top Up.”
– Choose Fiat Wallet.
– Input the top-up amount in EUR or Other Currency and confirm the transaction.

Bank Transfer:
You can use EUR Bank Transfers via SEPA Network (EUR) or GBP Bank Transfers via FPS Network (GBP).

Can I use Redotpay card at ATM?

Yes, you can use the Redotpay Visa Card at ATMs. To withdraw money from an ATM using your Redotpay card, make sure you have sufficient funds loaded onto the card.

Please note that there are fee-free ATM withdrawal limits based on your Redotpay card tier. If you exceed these limits, a 2% fee will be applied for ATM withdrawals.

Can I use Redotpay Card to buy crypto?

Yes, you can use the Redotpay Visa Card to buy cryptocurrencies.

Alternatively, you can use dollarpesa.com to purchase cryptocurrencies using various payment methods, including credit cards, debit cards, or SEPA bank transfers. With Redotpay.com, you have the option to send crypto to external wallets.

You can also use your Redotpay account to store and spend cryptocurrencies practically anywhere through the Redotpay card.

Can I use my Redotpay Card anywhere?

Yes, you can use your Redotpay card anywhere that accepts Visa as a form of payment. The Redotpay Visa card is based on the Visa processing network, making it widely accepted globally.

What is the Redotpay Card inactivity fee?

If there is no transaction or activity on your Redotpay Card for a consecutive period of 12 months, the inactivity fee of €0 per month will be charged.

What are Redotpay card international fees?

When using the Redotpay card for international transactions (Non-Euro and non-GBP), a standard fee of 1% will be applied to both card purchases and ATM withdrawals.

Additionally, for transactions within Europe but not in EUR or GBP, a smaller fee of 0.2% will be charged.

Can I withdraw cash from Redotpay card?

Yes, you can withdraw cash from your Redotpay Visa Card. To do so, ensure that you have funds loaded onto your Redotpay card, either through cryptocurrencies or fiat currency using the Redotpay app. Once your card is funded, you can use any ATM to withdraw cash.

It’s important to note that there are fee-free ATM limits depending on your card tier. If you exceed these limits, a 2% fee will be charged for ATM withdrawals.

Redotpay card top up fee?

To load funds onto your Redotpay Visa Card, you can do for free when using crypto or using the existing funds in your fiat wallet. However, if you opt to add balance from dollarpesa.com through a credit or debit card, a 1% top-up fee will be applied.

It’s essential to be aware that when using crypto to add funds, there might be a small markup added to the market rate, serving as a hidden fee that could be as high as 1%.

How to cancel Redotpay Visa Card?

To cancel your Redotpay Visa Card, you should contact the support team via the in-app chat or email at support@redotpay.com with the subject “Close Card.”

It’s important to note that if there’s a remaining balance on your Redotpay Visa card and you opt for a refund, a $50 fee will be applied to cover processing costs.

Alternatively, you have the option to spend the card’s balance down to zero, in which case no fee will be incurred.

Where can I find my Redotpay UID?

Click on Account-ID to view it. It is usually a 10-digit number starting with 1. When contacting customer service for account-related issues, you generally need to provide your Redotpay UID.

How do I enter my friend's referral code?

When registering an account, you can click on Referral ID (optional) and enter the referral code.

What could be the reason for my card being fraudulently used or my information being leaked, and what should I do?

Generally, it's due to the leakage of your card information. Please freeze your card immediately under Cards-Freeze to minimize financial loss. Reminder: Pay attention to information security and do not share your card details with others.

How do I cancel my account?

You can proceed to cancel your account by following these steps: click Amount-Security-Account Management-Account Deletion.

Is there a grace period for regretting account cancellation? Can I still use the cards I purchased after canceling my account?

After canceling your account, there is a 15-day withdrawal period. If you log in again within 15 days, the deletion request will be canceled, and the account can continue to be used normally. After account cancellation, the cards will not be deleted but cannot be used. Once the account is restored, the cards can be used again.

Can I immediately undergo KYC verification after canceling my account? Can I skip the 15-day grace period?

The 15-day grace period is a rule set considering customer needs and cannot be skipped or changed. You can proceed with KYC verification after waiting for 15 days.

Why does it say my phone number/email is "already in use" when I try to register?

Please try logging in with the existing phone number or email. An email can only be linked to one account, and a phone number can only be linked to one account. You can also try changing your email or phone number without resubmitting the same one.

My old phone number is no longer in use, how can I change my phone number?

  1. If you have not applied for a card, you can only unbind the phone number. Contact platform customer service to request unbinding your phone number. You need to provide your Redotpay UID, the original phone number, and photos of the front and back of the ID used for KYC verification, along with a photo of you holding your ID.

  2. If you have already applied for a card, you can only change your phone number. Contact platform customer service to request changing your phone number, providing the same documents as mentioned above.

I had registered an account before and now have a new account. How can I use the phone number from my old account?

Please first log in to the original account using the phone number, bind a new email, and then unbind the phone number. Then, log in to the new account registered with the email and bind the old phone number.

Why can't I receive a verification code on my phone when I log in?

  1. Please confirm that your phone number is active and not a virtual number.

  2. If the phone number is normal, try multiple times.

  3. Try receiving the verification code with a phone number from a different carrier or change your phone number.

  4. You can consult in the community. Forum address: https://t.me/redotpay

Account Verification

Why did my KYC verification not pass?

It's generally due to mismatched identity information, repeated verification attempts, or failure in facial recognition. If you have questions, you can provide your Redotpay UID and contact platform customer service for verification.

I have an account that has already passed KYC verification, and I applied for a new account. Why does it say "duplicate verification" during KYC verification?

"Duplicate verification" indicates that your ID has already been used for KYC verification. An ID can only be used for KYC verification for one Redotpay account.

My KYC verification was successful, but why does it now show as not passed?

If you are sure of your situation, you can provide your Redotpay UID and contact platform customer service for verification.

Does KYC verification take a long time?

After submitting your identity information, KYC verification review usually takes about 5-10 minutes. Please be patient. If KYC verification fails, you can provide your Redotpay UID and contact platform customer service for verification.

Why can't I find my country in the platform's App?

ACurrently, we do not support users from Singapore, Croatia, Libya, Guinea-Bissau, Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia, Serbia, North Korea, Iran, Mali, South Sudan, Central African Republic, Yemen, the United States, Eritrea, Lebanon, ISIS-Al-Qaeda and Taliban, Democratic Republic of the Congo, Sudan, Somalia, Iraq, Haiti, Afghanistan, Cuba, Belarus, Mainland China, Myanmar, Burundi, Nicaragua, Syria, Ukraine, and Russia. We also do not provide services to residents of Venezuela, the Balkans, Zimbabwe, Ethiopia, Darfur, and Syria. Users from these countries cannot undergo KYC verification.

What should I do if I get a format error when entering the Google verification code?

  1. Please enter the verification code manually instead of copying and pasting to avoid format errors. Google verification codes are usually 6 digits.

  2. Check if the Google verification code has expired. It usually updates every 60 seconds. Note: Enter your email or phone verification code on the page before entering the Google verification code to avoid expiration.

What should I do if I lose the disable key for two-factor authentication or delete the Google Authenticator?

Please contact customer service for verification and processing. Generally, you need to provide your Redotpay UID and photos of the front and back of the ID used for KYC verification, along with a photo of you holding your ID.

Other questions:

1. What are the fees for using the RedotPay Credit Card??

2. Is there a spending limit?

**
3. How long does the withdrawal review process take?**

  • Working hours: Monday to Friday from 9:00 to 18:00 (UTC+8) - Approximately 1 hour.

  • Non-working hours, holidays, and special weather conditions - Approximately 24 hours.

4. What are the differences between the USD card and HKD card?

  • For non-Hong Kong users, the default option is to apply for a USD card. This eliminates the need to convert between Hong Kong dollars and US dollars, providing a more efficient transaction experience.

5. Which digital wallets can be linked to the RedotPay virtual card?

  • Now we support Apple Pay, Google Pay, Alipay, PayPal, Grab, Uber, Line, Trip, airbnb.

6. Is there an age limit?

  • If you wish to apply for our RedotPay credit card, please note that it can only be done based on the legal adult age requirement in your place of residence

7. Do I need to link it to a blockchain account for automatic deductions?

  • No, you do not need to. Simply register or log in to the RedotPay Card App, complete the identity verification process (KYC), and deposit funds into the digital asset address associated with the card. The amount will be converted into the local currency based on the exchange rate at the time of the transaction and can be used for spending.

8. What is the custody mode and security of assets after depositing them into the RedotPay account?

  • Clients' digital assets are securely held in custody by an independent, licensed Trust or Company Service Provider (TCSP) in Hong Kong. Once you transfer your funds to the RedotPay account, we will hold your assets in a cold wallet.

9. What should I do if I deposit funds into the wrong account?

  • If you deposit funds into the wrong account, it is highly unlikely that you will be able to recover them. Please exercise caution and ensure the accuracy of the recipient account before making a deposit. If you recharge the wrong account with USDT, you can try contacting the USDT official support through this link: https://cs.tether.to/TR. However, it is highly likely that you won't be able to recover the funds.

10. What should I do if I deposit funds in the wrong cryptocurrency?

  • It is highly likely that you won't be able to recover the funds. If such an incident occurs, please submit a support ticket with your registered email, network details, and transaction hash, and we will try our best to help you.

11. What should I do if I deposit funds on the wrong network?

  • It is also highly unlike that you will be able to retrieve the funds. If such an event were to happen, please submit a support ticket with your registered email, network details, and transaction hash, and we will try our best to assist you.

12. What should I do if I don't meet the minimum deposit amount?

  • If your deposit amount does not meet the minimum requirement stated on the deposit interface, manual intervention will be required from our backend. This process may take up to a week and we cannot guarantee the successful retrieval of your funds. Please exercise caution and care before conducting any transactions.

13. If the payment platform shows payment failure, how long does it take to receive a refund?

  • Although your transaction is in an authorized state, it does not necessarily mean that the deduction will be finalized. It needs to go through the settlement process and be released. This process settlement will be completed on the next day or even the day after.

14. How long does a payment take? It has been stuck in "Pending" status.

  • If the transaction record shows "Pending", it is due to the settlement timeframe, and it does not necessarily mean the transaction has failed. It is simply a processing status that requires more time to be settled. Overseas virtual card transactions do not settle in real-time like domestic transactions. Generally, there is a settlement period of around 24-48 hours, and in extreme cases, it may take even longer.

15. Is RedotPay Card a credit card?

  • Yes, It is.

16. Why do I encounter problems when I use AliExpress?

  • We have updated our feedback on the CSC_7200064/15 issue that occurred on Aliexpress. This problem arises from Aliexpress's risk management measures during individual transactions. We understand and support Aliexpress's actions in this regard. If you encounter this issue with your card, we recommend attempting again after a short period.

17. Why can't I link my card to PayPal?

  • We have updated our feedback on the issue where our cards cannot be linked to payment software like PayPal. This issue is due to the risk management measures for personal identity verification implemented by payment institutions like PayPal. If you are still unable to use the card after several attempts to link it, we suggest switching to other payment methods or attempting again after a short period.